Results
Dynamic influencer who utilizes creativity, leadership and teamwork to design and execute solutions that create and deliver customer value.
In a nutshell – 5 to 20 years of experience in:
- Information technology, interactive media design, network systems
- Employee management and organizational development
- Customer service
- Process development, training, and implementation
- Operations and project management
- Service and program design
- Education administration, instruction, curriculum design
- Media technology, content design, web design and development
The challenges I have managed over the past years in both corporate and academia include:
- Re-organizing and re-structuring support teams in response to increased workload, new business start-ups, or new product/program implementation
- Designing and implementing new processes in support of new business, planned growth, or weak performance
- Planning and acquiring financial support through new budget proposals in support of team growth, system support and marketing tools
- Developing new service or new programs in support of company and organizational growth strategies to increase profit and revenue
My accomplishments to these challenges include:
- Improved product delivery training to client engineers, operators and administrators by managing a team of engineers to re-build the lab to latest product standards, added additional classrooms, built a certification lab, and modernized the interior design.
- Employed technical and administrative support personnel with the required expertise and skills
- Designed new services in network support and new programs in academia that increased company’s competitive positioning and revenue increase by 20 – 30% annually.
- Managed fiscal budgets and maintained operating expense goals, completing annual review with a net savings of 2-5%.