Corporate

Most of my corporate experience is in the IT industry including telecommunications, data communications, systems engineering, network services, software development and multimedia. 

Companies I have worked for include Digital Equipment Corp. (Hewlett Packard), MCI WorldCom (Verizon), Honeywell Inc., Fourthstage Technologies, Thunderbird Graduate School, and I.C.E. Enterprise.

Regardless of my position or the company, my role always involves influencing and managing process and performance improvements.  My colleagues have noted many times, I see, or am handed, chaos and create workable solutions for both internal and external audiences. 

People, Product and Customers – pretty much the make-or-break-it lifeline of any business.

When attending the Greenbelt Training at Honeywell, we spent hours hammering the importance of process in managing a project. Great experience, absolutely the best in-depth training for project management, but one of the most enlightening factors that we all agreed upon was – people are the process.

No success of any project can be attained without the dedicated performance of people in the organization.

As a business leader I have a drive for managing and organizing people, processes, and projects and experiencing the result of delivering a customer exactly what we set out to do.

As an organizational integrator, I understand the many possible variables that impact and challenge the entire management process between people, product development and customer service. 

The ability to integrate people, products and customers requires a holistic view.  Working as silos is a design for failure.  This requires:

• Feedback – This has to come from all perspectives - from superiors, staff, support teams, and even customers. Communication is key and I work to develop trust and understanding both as a team player or leader, to meet expected needs and deliverables.
• Analyzing – I ask questions. I am motivated to obtain as much information as possible about a situation, expectation, deliverable, or a perception, and working with the responsible person or team, determine a course of action that makes sense. 

• Awareness -  Knowing what is needed and hiring the best people I can, or working with the best I can.
• Managing – Best is relative – Getting the best out of whoever I am managing or working with is the challenge. Sometimes this means finding another place where someone can excel.  Sometimes this means “managing up” to reach goals with the available resources.
• Compassion – For me it means for diversity. I work with a level of understanding of behavior and a sensitivity to external factors that impact the ability to perform, focus or learn. I strive to understand that multiple factors influence one’s performance recognizing we are not simply worker bees without a life.